Refund Policy

Last Updated: April 15, 2024

1. Introduction

At CS Gaming Hub, we strive to provide high-quality content and services that meet your expectations. This Refund Policy outlines the conditions under which we provide refunds for our premium content, subscription services, and digital products.

We encourage you to read this policy carefully before making a purchase. By purchasing any paid content or services from CS Gaming Hub, you agree to the terms of this Refund Policy.

2. Refund Eligibility

2.1 Premium Content and Digital Products

For one-time purchases of premium content or digital products (e.g., guides, analysis reports, data compilations):

  • Refund requests must be submitted within 14 days of the purchase date
  • You must provide a valid reason for requesting a refund
  • The digital content must not have been downloaded, accessed, or consumed in its entirety
  • If you've accessed a significant portion of the content, we may offer a partial refund at our discretion

2.2 Subscription Services

For recurring subscription services (e.g., premium membership, market analysis subscriptions):

  • New subscribers may request a full refund within 7 days of the initial subscription purchase (trial period)
  • After the trial period, no prorated refunds will be issued for the current billing cycle, but you can cancel to prevent future charges
  • If you cancel during a trial period, you will lose access to the subscription benefits immediately upon refund processing

2.3 Consulting or Custom Services

For personalized consulting or custom services:

  • If the service has not yet been delivered or initiated, you may request a full refund
  • If the service has been partially delivered, a partial refund may be provided at our discretion based on the work completed
  • Once a consulting session or custom service has been fully delivered, it is not eligible for a refund

3. Conditions for Refund

We will consider refund requests that meet the following conditions:

  • Technical Issues: If you experience significant technical problems that prevent you from accessing or using the purchased content or service, and our support team cannot resolve these issues within a reasonable timeframe
  • Content Misrepresentation: If the content or service substantially differs from its description at the time of purchase
  • Duplicate Purchase: If you accidentally purchased the same item or subscription twice
  • Service Unavailability: If a service is unavailable for an extended period during your subscription due to issues on our end

4. Non-Refundable Items

The following purchases are generally not eligible for refunds:

  • Content that has been fully accessed, downloaded, or consumed
  • Subscriptions that have been active for more than 7 days (beyond the trial period)
  • Custom services that have been fully delivered
  • Purchases made more than 14 days prior to the refund request
  • Products or services clearly marked as "non-refundable" at the time of purchase

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@csgaminghub.com with the subject line "Refund Request"
  2. Include the following information:
    • Your full name and email address used for the purchase
    • Date of purchase
    • Order number or transaction ID (if available)
    • Name of the product or service purchased
    • Reason for requesting a refund
    • Any relevant screenshots or evidence to support your request
  3. Our support team will review your request and respond within 2-3 business days
  4. If your refund is approved, we'll provide information about when and how the refund will be processed

Alternatively, you can submit a refund request through our Contact Form on our website.

5.2 Refund Processing Time

Once a refund is approved:

  • For credit card payments: Refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
  • For PayPal payments: Refunds are usually processed within 3-5 business days
  • For other payment methods: Processing times may vary; we will provide specific information when approving your refund

6. Cancellation of Subscriptions

Cancelling a subscription is different from requesting a refund. To cancel a subscription:

  1. Log in to your CS Gaming Hub account
  2. Navigate to "Account Settings" or "Subscriptions"
  3. Select the subscription you wish to cancel
  4. Click "Cancel Subscription" and follow the prompts

Alternatively, you can email us at support@csgaminghub.com with your cancellation request.

Please note:

  • Cancelling a subscription prevents future billing but does not automatically provide a refund for the current billing cycle
  • You will continue to have access to your subscription benefits until the end of the current billing period
  • If you wish to receive a refund for the current billing cycle, you must specifically request a refund according to the eligibility criteria in this policy

7. Exceptions and Special Circumstances

We understand that exceptional situations may arise. In cases of:

  • Unauthorized Purchases: If you believe an unauthorized purchase was made using your account, contact us immediately and also report the issue to your payment provider
  • Extended Service Outages: For significant service interruptions lasting more than 24 hours, we may offer compensation in the form of extended subscription time or partial refunds
  • Major Life Events: In cases of serious illness or other major life events that prevent you from using a recently purchased service, we may consider refund requests outside our standard timeframes

These exceptions are evaluated on a case-by-case basis and may require additional documentation or verification.

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If there is a conflict between this policy and your statutory rights, your statutory rights will prevail.

For EU/UK customers: This policy complies with the Consumer Rights Directive and the UK Consumer Rights Act, which provide certain statutory rights regarding digital content and services.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

  • Email: support@csgaminghub.com
  • Address: 97 Carole Branch, Millerview TS10 3NS, United Kingdom
  • Phone: +44 9823 038147

For urgent refund-related inquiries, please include "URGENT - REFUND" in your email subject line.